Complaints
Template — to be completed and reviewed by a legal/compliance professional before launch.
If you're unhappy with our introduction service, contact us at [CONTACT EMAIL] and we'll respond within [X] working days.
Complaints about mortgage advice should be directed to [PARTNER/BROKER NAME], who will follow their own complaints procedure. [Add partner complaints details and Financial Ombudsman Service information as confirmed by the broker.]
Data protection concerns can be raised with the Information Commissioner's Office.